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KMID : 0665420130280020195
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Korean Journal of Food Culture
2013 Volume.28 No. 2 p.195 ~ p.203
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IPA Analysis according to the Attributes of the Franchise Coffee Shop Selection of College Students in Busan
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Kim Kyung-Hee
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Abstract
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The aim of this study was to provide strategic implications for the coffee market in which competition got severer through
IPA analysis based on the attributes of selection of a specialized franchise coffee shop. The results of a positive analysis
conducted with undergraduates in their twenties were as follows: According to the evaluation of the importance of the
attributes of selection of a specialized coffee shop, the most important were ‘cleanliness and hygienic facilities inside the shop (6.09)’ and ‘taste and quality of the menu (coffee) (6.09)’. According to the performance analysis, those showing the highest performance were ‘brand image (4.92)’ and ‘cleanliness and hygienic facilities inside the shop (4.92)’. According to the result of IPA analysis, what customers regarded as being the most important were ‘taste and quality of the menu (coffee)’, ‘kindness of the staff’, and ‘cleanliness and hygienic facilities inside the shop’, and, in fact, they showed great performances as well. However, ‘price of the menu (coffee)’ was regarded as being important but did not indicate a great performance; therefore, they showed dissatisfaction with it. Although they did not think ‘environment around the shop’, ‘brand image’, ‘brand recognition’ or ‘interior size and scale of the shop’ were important, the attributes did not appear to show great performances. Therefore, we need constant maintenance strate gies regarding the fact that consumers are considered to be very important for evaluation, and should make efforts to change the price in advance.
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KEYWORD
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IPA (Importance-Performance Analysis), coffee shop, attributes
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